We Want A Compensation!

. 38 Hatzionut Street
. Holon
. September 16, 2009

Manager
Kavim Tours agency
39 Hertzel street
Tel-Aviv

Dear Sir\Madam,

One and a half months ago I went on a trip to Germany, organized by your company. I was most of all furious and disappointed with almost the whole trip. I want to complain about your service and the lies in your website about it.

First, the hotel you picked was horrible. There was no pool, some of the meals weren't kosher, the rooms were too small and the view was the city's garbage dump. You actually lied to us about this place on your website. You said this place was dreamy, but it was a nightmare. I feel betrayed and that you misled me.

Moreover, I was terribly worried when I realized our only security guard didn't have a weapon, any guarding skills and most of all he acted like he was high, and he was supposed to protect all the 35 people in this trip. The guide was also problematic. He was impatient, rude with zero social skills. He made us pay 200$ for a lousy souvenir that broke down 30 minutes later on at the end of the trip.

To conclude, the hotel, the guide and the security guard you have chosen were preposterous. I felt like I was a part of a bad joke. I expect a refund and an apology letter. I urge you to publish more accurate information in your site, so other customers won't be misled as I was. If you don't do so you will leave me no choise(sp.) but to prosecute(ww.) you.

I look forward to a prompt reply.

Sincerely yours,

George W. Bush.

Excellent!
(100)
Daphna